Common Central Station and Alarm Dealer Questions and Answers Discover the power of our Accounting, Service and Central Station software solutions for yourself. Browse our Frequently Asked Questions below to learn more about our products and services and see why over 4,000 customers in 43 nations choose MKS. Didn’t see your question? Use the form below to ask your own.
View Answer Why is MKS a better option than other software providers? Category: MKS Competitors 3 View Question Why is MKS a better option than other software providers? We offer the best software solutions for the security alarm industry. MKS saves you money, simplifies training and automates operations. These solutions include alarm dealer software, central station automation software and mobile apps. We provide the ONLY true single-point-of-entry platform within the industry! When you choose MKS, you choose the fully integrated solutions that companies have trusted for their security, fire, environmental, medical and mechanical monitoring and accounting needs for decades. Category: MKS Competitors Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer How many customers do you have? Category: About MKS 0 View Question How many customers do you have? We have over 4,000 customers worldwide in over 43 countries Category: About MKS Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer How large is MKS? Category: About MKS 0 View Question How large is MKS? MKS has 28 full-time employees, with over 200 years of combined industry experience, that comprises programming, technical support, implementation, data conversion, sales, marketing, executive team and administration. Category: About MKS Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer What are your target markets for your products (management and monitoring)? Category: MKS Products 0 View Question What are your target markets for your products (management and monitoring)? MKS targets the following markets/ industries. For more information click here. Alarm Dealers Full-Service Central Stations Contract Central Stations PERS Central Stations Proprietary Central Stations Universities, Colleges and School Districts Municipalities Government and Embassies Category: MKS Products Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer What mobile products do you offer? Category: MKS Products 0 View Question What mobile products do you offer? MKS offers several exceptional mobile-based products that keep you up to date no matter where you are or what time it is! WebTech (accessible through any web-based browser) Virtual Operator (available via iTunes and Google Play) Tech Pro (available via iTunes and Google Play) ExecKey (available via iTunes and Google Play) MKSales (available via iTunes) Category: MKS Products Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer What monitoring modules/products do you offer? Category: MKS Products 0 View Question What monitoring modules/products do you offer? Operator Guided Response/Dispatch Communications Module Virtual Operator Virtual Printer Dealer Access Dealer Sync Category: MKS Products Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer How many employees do you have? How many departments? Category: About MKS 0 View Question How many employees do you have? How many departments? 28 full time employees, with over 200 years combined industry experience, that make up programming, technical support, implementation, data conversion, sales, marketing, executive team and administration Category: About MKS Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer What accounting modules/products do you offer? Category: MKS Products 0 View Question What accounting modules/products do you offer? Accounts Receivable/Recurring Billing Account Payable and Purchasing Inventory and Job Costing General Leger Service and Scheduling Sales/CRM Management WebTech Tech Pro (Mobile App) ExecKey (Mobile App) Customer Connect Category: MKS Products Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer What are your normal business operating hours? Category: About MKS 0 View Question What are your normal business operating hours? Our regular core business hours (excluding tech support) are M-F 8:30am-5:30pm (EST) Category: About MKS Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer What is Micro Key University (MKU)? Category: About MKS 0 View Question What is Micro Key University (MKU)? MKU is our online training university for our customers on support. Weekly training webinars are hosted by our product experts to ensure that our customers are able to fully utilize their software investment. Category: About MKS Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer What is included with your Technical Support service? Category: About MKS 0 View Question What is included with your Technical Support service? Installation, latest upgrades, set up configuration IssueTrak – support management software West Coast hours of operations Access to MKS University Knowledgeable central support staff that is fully committed to offering the highest level of support for your business Video library training and users forum And much more! Category: About MKS Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer Do you offer support for your products? Category: MKS Products 0 View Question Do you offer support for your products? Yes, our in-house support professionals are knowledgeable, sensitive to overall business demands and quickly adapt to customers' changing needs. Support Central Techs provide a quality-driven support experience that asserts our commitment to resolving customer challenges. Category: MKS Products Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer What are your Tech Support Hours? Category: About MKS 0 View Question What are your Tech Support Hours? Normal tech support operating hours are Mon-Fri 8:30am – 7:00pm (EST) NiteLine services are available as well. Contact sales for pricing. Category: About MKS Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer Is MKS only for small companies? Category: About MKS 0 View Question Is MKS only for small companies? No, MKS’ products are fully adaptable to any business of any size. Our software is able to support businesses that have well over 100,000 accounts. This ability enables our software to meet the needs of your business, no matter the size. Category: About MKS Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer How long have you been in business? Category: About MKS 0 View Question How long have you been in business? MKS was founded in 1985 Category: About MKS Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer Is your product Windows based? Category: MKS Products 0 View Question Is your product Windows based? Yes, we actually were the first Windows-based software within the industry (since 1996). Category: MKS Products Was this FAQ helpful? Yes No Thank you for your feedback.
View Answer What does single-point entry mean? Category: MKS Products 0 View Question What does single-point entry mean? Single-point entry is a term that we use to describe the ability of our software to seamlessly integrate our management and monitoring modules for a true single point of entry. Eliminate the need to run multiple programs, use third party add-ons and duplicate data entry. MKS offers the industry’s ONLY true single-point-entry platform. Category: MKS Products Was this FAQ helpful? Yes No Thank you for your feedback.
